Membership Cancellation Policy
At TransClinique, we strive to provide the best possible care and services to our trans, non-binary, and gender non-conforming community members. To ensure continuity of care and fairness in our operations, we have implemented the following cancellation policy:
1. Notice Period for Cancellation
• Membership cancellations require a minimum of 30 days’ notice prior to the next billing cycle. Requests made fewer than 30 days in advance will result in one final billing for the upcoming month.
2. Mid-Month Cancellations
• If a cancellation request is submitted after payment for the current billing cycle has been processed, services will remain available until the end of the billing period. No prorated refunds will be issued for mid-month cancellations.
3. Cancellation Request Process
• The request must include your full name, account details, and the reason for cancellation. To cancel your membership, please submit a written request via our secure portal or email us at : info@transclinique.com
4. Service Commitments
• Members agree to complete a minimum of two consecutive billing cycles upon enrollment to ensure a seamless start to their care. Cancellation requests made within this initial period will take effect after the second billing cycle.
5. Final Confirmation
• All cancellation requests will be reviewed, and you will receive a confirmation email once your request has been processed. If you do not receive a confirmation within 5 business days, please contact us directly.
6. Reinstatement of Membership
• If you choose to re-enroll with TransClinique after cancellation, a $50 reactivation fee may apply. This fee helps cover administrative costs and ensures your care resumes smoothly.
We appreciate your understanding and cooperation in adhering to this policy. Our priority remains your health and well-being, and we are committed to supporting your journey every step of the way.
